hitop Archives

5.0

Based on 42 reviews

10:51 24 May 25

Saunders and saunders pinter chuka boots
Price matched another store which was cheaper but didn't have my size.
Almost immediate response from customer service
Super fast delivery
Excellent service and would not hesitate to recommend or use again
6 stars if available ✨️

Luke Robert Mason

16:55 17 Mar 25

Incredible retailer! I'll never go anywhere else for my Loake Shoes. Richard and his team went above and beyond. Their knowledge, professionalism, and dedication to customer service are second to none. It’s rare for a retailer to care this much. Whether you’re after classic brogues, stylish boots, or a timeless Oxford, this is the place to go. Exceptional products, unbeatable service — I couldn’t recommend them more highly!

Toyin Ogundipe

11:57 14 Jan 25

Really excellent service and I loved the shoe when I saw it. Great quality!
Thank you

Gavin

03:42 02 Jan 25

A fantastic wide range of formal shoes! Ordered a lovely pair of Loakes all the way from Hong Kong and once dispatched arrived very quickly in just 2 days! Want to say a big thanks to Richard and Will for the fantastic customer service. If you have any problems or queries they are quick to respond to your emails etc in the politest manner. If you want the stunning shoes, great prices and guaranteed customer satisfaction then Bradshaw & Lloyd is all you need. I will for sure be using them again and recommending to all my friends and family. Thank you so much and happy new year!

Peter Green

17:05 06 Jun 24

Recent order as good as expected and service from ordering to delivery extremely satisfied.
Always kept up to date on order status.
Price I paid extremely competitive with a good discount compared to buying direct from loake direct.
Would definitely recommend this shop and will look to buy again if I require anything further in the future.

Andrew Snape

10:46 14 Mar 24

I ordered two pairs of Loake boots from Bradshaw & Lloyd using their website as I’m miles away from their shop. Their service is impeccable - great prices with the option of a further discount or genuine quality accessories ( I chose the cleaning kit). They kept me updated, despatched quickly and used DPD, so I had a one hour slot for receiving.
I would use them again without hesitation and would love to visit if I’m ever in that part of the Country. Many thanks.

Usman Ghani

23:35 04 Nov 23

I have bought several pairs from Bradshaw & Llyod over time, and I always find Richard's advice and customer service of the highest order. He is prompt and precise with written communication and available for a chat over the phone, which makes online footwear purchases a breeze. Prices are reasonable, and shipping to Australia is fast. Overall, I am delighted with the quality of service and product and highly recommend his website for shoe purchases.

Marty Leonard

15:39 12 Apr 23

I'm usually very skeptical of buying from overseas retailers. You don't know what kind of business you're dealing with and it can become CS nightmare. With that said the team at B&L are probably the best in the business on every level. Ease of use on the website, quality, selection, price, and speed of delivery. At every step of process someone from their team was in contact with me. If I had any questions at all they responded promptly and in a manner that actually answered my question. I'll be going through them for any and all of my British shoemaker needs.

Jack Payne

12:07 23 Feb 23

Have just purchased a pair of Loake’s online from Bradshaw & Lloyd and had fantastic service. Not only were they the best price around but they were very helpful and quick to respond to a few queries. The shoes arrived in a couple of days and I couldn’t be happier. Will definitely return and would recommend to everyone

Johnny Winter

00:34 11 Feb 23

I visited Bradshaw and Lloyd this week as I thought that the time had come to buy some proper boots that are built to last.

I was served by the owner, Richard De Winter, who was extremely helpful in explaining the processes involved in making proper boots. It's clear that he's extremely knowledgable and was extremely patient in helping me try on a number of different boots.

I had reason to email a couple of days later and he replied courteously and promptly. And on my second visit I was assisted by his son who was equally as understanding and patient. I hope I wasn't too indecisive or difficult a customer? Either way, their service was second to none.

All in all, I don't understand why I hadn't discovered this little gem of a shop much earlier?

If you want to have your shoes fitted by experts and you want to buy some top quality footwear, this is probably the best place to visit outside London. In fact, it's probably just the best place to visit.

tiina nurmi

18:26 09 Dec 22

First we had a small trouble with the overseas shipping, however the customer service was absolytely excellent and fixed the problem in no time. So easy to communicate. Overseas shipping was fast and went perfectly. And it goes without mention that the shoes were also brilliant.

Tatiana Stroianetchi

09:39 01 Dec 22

Fantastic quality product shoes.Fantastic customer service for an online order. Thanks

John Parnell

16:11 30 Nov 22

I ordered three sets of cedarwood shoe trees late in the afternoon. They arrived, neatly boxed, at lunchtime the following day and I am absolutely delighted with them. This is first class customer service from a quality shoe retailer of long standing. Full marks!

Mark Anderson

22:36 15 Sep 22

These guys are the real deal. They deliver what they promise, quality footwear at great prices consistently. They communicate professionally and promptly and have looked after me well on the many occasions I’ve bought from them.

Maradiaga Garcia

03:29 25 Aug 22

I received donation I impressed thankfully .

Kate Mathieson

02:11 20 May 22

Fantastic customer service for an online international order. Quality product too. Thanks Richard!

dan done

12:36 22 Mar 22

As a new customer - I will be returning to Bradshaw and Lloyd as their service is a well deserved 5*. From the purchase through to updates as to delivery and the prompt delivery the experience was 1st class all round !
Thanks team !

Steve OP

14:35 21 Jun 21

Having been into my office a scant half dozen times in the last year, I literally haven't been past a decent shoe shop in months, so what a godsend finding this place has been. Exceedingly helpful.

Kevin Broadley

09:35 06 Jun 21

Outstanding service, including delivery to Belgium, seamless customs clearance post Brexit.

Jeremy Boots

21:55 07 Mar 20

Having first visited the shop in Hurstpierpoint back in October 2019,I have now gone on to purchase three pairs of shoes, two belts and various accessories from Bradshaw and Lloyd. I can honestly say that it is a real pleasure to shop here.Richard provides a knowledgeable,professional, personal and old fashioned service which is very hard to get elsewhere.

Local Reviewer

14:04 22 Feb 20

Fantastic shoes. I am on my fourth pair. 2 of them lasted me 5 years. Its great that such pride into making such shoes in today's world

John Smart

16:02 31 Dec 19

Brilliant , good value, quality shoes.

Gerwyn Davies

10:55 12 Mar 19

On the 2 occasions i have contacted Richard @Bradshaw and Lloyd ,I have found the service and speed of communication to be of the highest standard,resulting in my purchases. This business delivers 1st class and I would recommend to anyone when purchasing a pair of quality shoes.
You wont be disappointed .

Roger Donaldson

01:56 20 Nov 18

Bradshaw and Lloyd provided stellar service as I bought shoes to be shipped to me in the USA. I was a little concerned in doing business from afar without seeing a lot of reviews and called them up. Richard was friendly, helpful and very customer service oriented.

Unless you are familiar with the fit of a particular maker, I highly recommend you follow the instructions on the site regarding foot measurements if you are buying remotely. This sort of remote assistance is invaluable. The shoes fit well, but ultimately the style did not suit me. On return, the shoes were accepted without question and my credit card refunded without my asking!

Overall, an excellent customer experience and I will definitely do my on-line shopping for fine English men's wear with Bradshaw and Lloyd in the future!

Thank you Richard

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